Privacy Policy

Effective date: March 16, 2026

Information We Collect

• We may collect your name, email address, phone number, billing details, event details, and any information you submit through our booking or contact forms.
• We may also collect technical information such as your IP address, browser type, device information, and the pages you visit on our website.
• If you contact us directly, we may keep a record of the message and our response.

How We Use Information

• We use your information to respond to inquiries, prepare quotes, manage bookings, process payments, and provide customer support.
• We may use your information to send booking updates, reminders, service-related messages, or important changes connected to your event.
• We may review website activity to improve site performance, customer experience, and our services.

Sharing of Information

• We do not sell your personal information.
• We may share information with service providers who help us operate the website, process payments, manage communications, or support bookings.
• We may disclose information if required by law or when reasonably necessary to protect our rights, customers, or business operations.

Cookies and Similar Tools

• Our website may use cookies or similar technologies to remember preferences, understand site traffic, and improve performance.
• You can control cookies through your browser settings, but some parts of the site may not work properly if cookies are disabled.

Data Retention and Security

• We keep information for as long as needed to manage bookings, maintain business records, resolve disputes, and meet legal or tax requirements.
• We use reasonable administrative and technical measures to protect personal information, but no internet transmission or storage system can be guaranteed fully secure.

Your Choices

• You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to legal or operational requirements.
• You may opt out of non-essential marketing communications at any time.

California Privacy Rights

If you are a California resident, you may have additional rights regarding access to and deletion of personal information under California law. Contact us if you want to make a privacy-related request.

Children's Privacy

Our website is intended for parents, guardians, and event organizers. We do not knowingly collect personal information directly from children under 13 through the website.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page with the updated effective date.

Contact

For privacy questions or requests, contact Nana's Bears using the email address or phone number listed on our website.